This project was setup and kicked off as an initiative to improve efficiency and responsiveness in the order entry process. The current state of order entry was very manual with many repetitively activities. Any future solution should be able to read POs attached on Emails, apply business rules and checks prior integrate those into SAP and SD sales orders.

During the vendor selection phase Opentext became selected as preferred implementation partner and software provider. The solution presented shown best in class connectivity and in-depth experiences connecting into the existing SAP landscape.

The biggest challenge in the project was the blueprinting and scoping phase. The main limitations got set by the budget and the target to implement one process for all the different locations. My experiences in the order entry processes and my project management skills enabled to select and prioritize functionalities to become implemented. The selection and prioritization of functionalities to implement followed just one rule ‘most impact to the business first’.

My experiences as business analyst working in SAP SD and MM parts of SAP supported the realization phase.

Business Intelligence figures have been a great support. I was able to extend the existing Power BI reports on order entry history to support various questions around order entry processes and its impact to the business.

I selected Microsoft Teams infrastructure to manage the project through all phases. The platform enabled flexible and efficient communication and collaboration with the project management team. Luckily the Opentext project team was using the MS Teams already and could integrate with this project easily/seamless.

The application was successfully implemented in Oct 2019. Eight European customer service teams started to use this new system for order entry processes.